Terms & Conditions

1. Privacy Policy

AllofTech is committed to protecting client data and maintaining strict confidentiality.

Data Collected

Client name, company name, and contact details (email, phone).
Project-related information and requirements.
Payment or billing information, where applicable.

Purpose of Data Collection

To communicate about projects and provide updates.
For invoicing and billing purposes.
To improve services and maintain client relationships.

Data Protection Measures

All client data is stored securely within AllofTech's systems and is fully encrypted.
Only authorized team members have access.
Client data will never be shared with third parties.

Client Rights

Clients may request access to their data at any time.
Clients may request data deletion after project completion.
Requests for data updates or deletion will be processed within 7 working days.

2. Code of Conduct / Agency Promise

AllofTech is committed to the highest standards of professionalism, creativity, and transparency.

Commitments

Communicate openly, honestly, and respectfully with every client.
Deliver high-quality work that meets or exceeds expectations.
Ensure fairness and professionalism in all dealings.
Handle all data with strict confidentiality.
Use AI, automation, and digital tools responsibly and ethically.
Continuously improve through innovation and learning.

3. Support & Maintenance Policy

Support Duration

Complimentary technical support is provided for 30–45 days after project delivery.

Included Support

Bug fixes and minor functionality corrections.
Assistance with basic usage or integration questions.

Not Included

New feature additions, redesigns, or major scope changes.
Platform migrations or major software updates.

Pricing for Extended Support

Extended support plans are available based on project complexity and client needs. Pricing will be discussed individually.

4. Refund & Revision Policy

Deposit & Payment

40% upfront deposit is required to start the project.
Remaining 60% is due upon delivery of the project.

Revisions

Two (2) rounds of revisions are included per project.
Additional revisions or major changes may incur extra fees.
Revisions must be requested within 7 days of delivery.

Refund Conditions

Refunds are only applicable if AllofTech fails to deliver the agreed work within the timeline and no revisions are requested.
If a client cancels before work begins, the full deposit may be refunded.

5. Hosting / Server Support Policy

Hosting Options

Only AWS or cloud-based hosting is provided.

Data Responsibility & Backups

Clients are responsible for maintaining their own backups unless a premium backup plan is purchased.
Emergency recovery support is available for premium plan clients.

Uptime & Monitoring

Hosting uptime is maintained at 99% or above, excluding scheduled maintenance.

6. Confidentiality / NDA

AllofTech ensures that all sensitive project information remains confidential.

Obligations

Both parties must not disclose, copy, or distribute confidential information without written permission.
Confidentiality remains in effect for two years after project completion unless otherwise agreed.

Exclusions

Information already public or independently obtained is not considered confidential.

7. Terms of Service

Payments & Delivery

Payment is accepted via Visa or card payments.
Standard project timelines are provided, and any delays are communicated promptly.
If AllofTech causes delays beyond agreed timelines, discounts may apply at our discretion.
If the client requires expedited delivery, additional charges may apply.

Intellectual Property

Ownership of all deliverables transfers to the client upon final payment unless otherwise stated.

Limitation of Liability

AllofTech is not liable for indirect or consequential losses arising from service use.

Termination

Either party may terminate the contract with written notice if obligations are not met.

8. Service Level Agreement (SLA)

Support Response & Resolution

Support inquiries are acknowledged within 24 hours.
Critical issues are resolved within 1–3 business days.

Maintenance Schedule

Routine updates and maintenance are performed monthly.

Performance Standards

Hosted services aim for 99% uptime and reliable performance.

Escalation Procedure

Unresolved issues are escalated to senior technical or management staff.

9. Communication Policy

Preferred Channels

Email, WhatsApp, and Google Meet are primary communication channels.

Response Times

Messages are acknowledged within 24–48 business hours.

Meetings & Feedback

Meetings can be scheduled virtually or in-person to review milestones or feedback. Clients are expected to provide consolidated feedback during revision stages.